FAQ

Frequently asked questions

About Davila Kafe

What is Dávila Kafe Coffee Company?


Dávila Kafe is a family owned coffee company founded by David Jonathan Dávila and his father David Dávila. The Dávilas come from a long-line of Nicaraguan and Haitian coffee agriculturalists. They’ve cultivated coffee for generations.




Why Nicaragua and Haiti?


Our company is built on the foundation of family, and traditions. Our stories began in the coffee fields of both Nicaragua and Haiti. We promote Nicaraguan and Haitian excellence through coffee, culture, and community.




Why coffee, culture, and community?


Behind every cup of coffee there our communities and cultures that go way beyond our borders. As you enjoy a cup of Dávila Kafe, you’ll experience the flavors that have have sustained our family traditions for generations. “When we rise in the morning...at the table we drink coffee which is provided to us by a [Central or] South American, or tea by a Chinese, or cocoa by a West African; before we leave for our jobs we are already beholden to more than half the world.” - Martin Luther King, Jr.




Why kafe with a “K”?


Kafe is the haitian creole word for “coffee.” Our name reflects our Nicaraguan and Haitian heritage. Nicaragua + Haiti = Dávila Kafe.




How can I attend a Dávila Kafe tasting?


Stay tune for the latest updates on our tastings. We’ll update our calendar to keep you informed of when we’ll be coming to your town next. If you’d like to host a Dávila Kafe tasting email us at davilakafe@gmail.com.




What is a Dávila Kafe tasting?


A Dávila Kafe tasting is a curated experience, similar to wine tasting, where we share the heart and soul of our company. Experience the tastes, sounds, community, and of course, coffee of Dávila Kafe. If you’re interested in attending one of our tastings email us at davilakafe@gmail.com.




How can I share my feedback or an idea?


We really appreciate the feedback we receive from our community. Quality is very important to us so we encourage you to let us know when you’ve had the best kafe of your life, or a less than excellent experience. You can contact us at davilakafe@gmail.com or on social media @davilakafe. We love seeing your posts at #davilakafe. When you email us at davilakafe@gmail.com you’ll reach our superb team of kind, kafe-passionate people who work out of our Long Island HQ. Need help brewing with a Moka Pot? They can guide you step-by-step. Not sure which roast is right for you? They can lead you to your perfect match. We do our best to ensure that our community taken care of with nothing less than excellence.





About the Coffee

I love coffee, but I can’t drink too much caffeine. Do you have decaf coffee?


Yes, our decaf roast “Queya” is processed naturally through the mountains of Hispaniola. This roast stands on its own in flavor profile and quality.




So I’m new to coffee, how do I brew a perfect cup of Dávila Kafe?


No problem! We’ll walk you through the step-by-step process seamlessly. Visit our blog or click here to view our brewing guides. You’re moments away from mastering your cup of quality coffee. For a visual demonstration of each brewing method visit our YouTube channel here.




Is Dávila Kafe a fairtrade coffee company?


Yes, we work directly with our coffee producers and cooperatives on the ground in Nicaragua and Haiti to ensure that each of our farmers receive the benefits they deserve. Without them we wouldn’t have our quality coffee.




What is single-origin coffee, and why does it matter?


A single-origin coffee is one that can be traced to the exact farm from which it was cultivated. This ensures quality control of each bean and grind found in your bag of Dávila Kafe.




There are many coffee companies, what’s so special about Dávila Kafe Coffee Company?


Not only do we ensure that you receive the highest quality coffee beans, but at the end of the day Dávila Kafe Coffe Company is more than just coffee. We’re here to fuel and inspire your dreams through coffee, culture, and community.




My coffee bag says dark chocolate, and caramel. Is there chocolate in my coffee?


The short answer is: No. There is nothing more and nothing less than the highest quality coffee in your bag. We add tasting notes to our packaging and our website to describe to nuances particular to each roast, noting the brightness, sweetness and body of each coffee. The final flavor of your coffee is affected by the origin of the coffee, the amount of sunlight received by the plant, rain, wind, and the altitude at which the coffee is cultivated. Do not be alarmed if you can’t taste dark chocolate or caramel in your brew. Flavors are appreciated differently from person to person. What do you like? Are you looking for a strong wakeup coffee, or a coffee with a tea-like finish? We’ve created the Dávila Kafe Tasting Guide to help get you started.




What’s the difference between light, medium, and dark roast?


Before you can drink coffee the beans must be roasted. The lighter the roast the more acidic the flavor, the more caffeinated the bean, and the more likely you are to taste the flavor profiles associated to that bean. A darker roast is much less acidic, less caffeinated, but much more chocolaty and smokey in flavor.




Are your roasts dark, medium, or light?


Our roasts are generally considered medium to medium-dark. We work with our partners and producers to source the highest quality beans for our roasts. Each roast is perfected to bring out the best of what’s inherent to our particular beans. For those of you who love a dark, smokey flavor, we have our Nicarao Roast. Find more on roasting here.




Where can I store my coffee for the best preservation?


For long lasting flavors, store your coffee in a cool, and dark place. The best way to store your coffee is whole bean (not ground) in an airtight container in a cool, and dark place. Avoid storing your coffee in the refrigerator or freezer if you’re planning to consume your coffee in the coming days and weeks. Constantly removing and placing coffee in the freezer will result in added moisture to the bean. This added moisture will begin to deteriorate the quality of your beans. Yet, please note that coffee is malleable in flavor and quickly absorbs the flavor of things around it. Carefully select a container to store your coffee in and know that storing near odorous foods, spices, etc. may change the flavor of your coffee.




Do you have K-cups?


Unfortunately, at this time we don't have k-cups. However, if you order your favorite Dávila Kafe roast perfectly ground, you can brew your cup with your Keurig.





Your coffee order

How long will it take to get my order?


Our coffee is shipped on weekends. If your order is made on a Monday, you can expect to receive your coffee in about 7-10 business days. For the quickest service, order your coffee on Wednesday or Thursday before the end of the week.




What shipping carriers do you use?


At this time all our orders are shipped through USPS.




What forms of payment do you accept?


At this time we accept Visa, Mastercard, Discover, and PayPal.




Is there a way I can track my order?


Yes, once your order has been shipped you’ll receive your tracking number.




It’s been about 5 days, where’s my order?


At this time, our orders are shipped on weekends. For the quickest service, order your coffee on Wednesday or Thursday before the end of the week.




Is ordering online safe, or will my information be compromised?


Our orders are made directly on our website and your information is not saved or shared with third-party individuals or organizations.




How do I place my order?


You can place your order by visiting our online store here, and then choose the perfect roast for you. Select “Pay Now,” and complete your order.




How do I view what’s in my shopping cart?


You can click on your shopping cart on the top right corner at any time to view your items.




How do I add items to my cart?


To add items to your cart, select the product you’d like to add to your cart from the online store here.




How do I remove items from my cart?


To remove an item select your shopping cart, on the top right corner and remove it.




How will I know that you received my order?


Once you complete your order you’ll receive an email indicating that your order is complete.




What is your return policy?


We aren’t able to accept returns on coffee since it’s a perishable item. However, we want you to be happy with your purchase. If you have any issues with your coffee, or if there are errors in your order, please contact us at davilakafe@gmail.com. We’re happy to help you find something you’ll love.




I live on Long Island. Can I pick-up my order on Long Island?


Yes! When purchasing your order select the option “ Long Island pick-up.” We’ll contact you once your coffee is ready for pick-up.





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